Adirondack = lack of service

[flaatr@yahoo.com (Euroroc II)]

I had a problem ordering a part thru Adirondack but it wasn't their fault, 
UPS screwed me. Mark was very cool in helping me track down my package.

In the best operation sometimes things go wrong, especially if you're doing 
things out of the norm. Try them again, I think you'll be happy.

-RGK

At 06:19 PM 6/6/02 +0000, you wrote:
>who did you talk to josh? i've ordered $1000's from them, never with a 
>problem. they are always willing to work with me, and will point me in 
>another direction if they don't have the part (rare).  mark is great, 
>willing to answer questions, provide advice even if i'm not buying 
>something (also rare :) ). i've found service to be at least equal to 
>potterman's.
>-michael
>
>>From: "Josh Able" <mkii@nycap.rr.com>
>
>>So I need a new motor mount. Adirondack has a motorsport rear motor/tranny
>>mount in stock.
>>
>>Let me say this, the guys out there were very polite, but that doesn't count
>>for much.
>>
>>
>>So any ways, my car is at my buddies shop in Schenectady, the garage is
>>about 25/30 minutes from Adirondack. I explain to Adirondack that I need the
>>part "now", since Im going out of town later in the day. They tell me that
>>they cant get it to me, since it wont get to the garage by UPS till Friday.
>>
>>Ok, that's no problem, Im 25/30 minutes from them, I will just run up  and
>>pick it up. Nope, cant do that, Adirondack wont let me.
>>
>>This is after I talk to a couple of other dubbers (one being Adirondacks web
>>designer) and they all said that Adirondack would let me get the part from
>>them if I really needed it.
>>
>>So, once again even after begging I get no help from these guys.
>>
>>The fucked up part is if I was willing to pay shipping charges, I could have
>>gotten the part from Potterman by 10:30AM if he shipped it last night. But I
>>figured there was no way that a shop that had such a "good" reputation as
>>Adirondack, would in fact be such a disappointment. Its ironic that I could
>>get a part from Californian faster than I can get the same part from a shop
>>located 30 minutes from my car.
>>
>>
>>
>>
>>
>>Josh Able
>>
>>
>>
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