[corradolist] Re: Bad Boy Motorsports SUCKS!!!

[chungsteroonie@yahoo.com (Pei-Chung Ting)]

I can go on-record to say that these rims were never
mounted on the scirocco in question.  I walked by them
in the garage in plasitc bags almost every day since
the day they were shipped. . . to the point where new
tires for the wheels arrived in the garage. . . to the
point where Mr. Patterson called me to get the phone
number for Wheels America to attempt to repair the
damaged rim.

It is absolutely incomprehensible from a safety
perspective for a company to sell cracked rims to a
customer. . . especially if these rims have the
potential to be used in high performance or track
situations.  While it is not fair to expect a high
performance company to magna-flux all their used
inventory, their should have been an attempt to make
the situation right. . . take a return for a different
set of SOUND used rims, refund 1/4 of the cost for the
damaged wheel. .. or any number of reasonable gestures
to take responsibility. . . accept a return and issue
a store credit for the cost of the wheels since it's
past 90 days.

The other testimonials about bad experiences with this
company speak for themselves.  If anyone wants to
level an attack on Mr. Patterson's integrity, they
will need to get past at least a couple thousand
people who will vouch for his character.

-'Chung

--- Ben Patterson <bpatterson@stanford.edu> wrote:
> Hey there -
> 
> 	First off, thanks for forwarding me this response
> from Bad 
> Boy Motorsports. I wish they would have taken the
> time to actually 
> return my calls over the course of three days last
> week and been as 
> courteous as they are being now in explaining their
> position. Yes, 
> while they do legally have the right to not do
> anything about my 
> claim, and yes, while a lot of time has gone by, I
> have two things to 
> say.
> 	1) The customer is always right to the point where
> you can 
> prove him wrong. Personally, if Bad Boy Motorsports
> had said they 
> would do something to try help out with the
> situation, I would have 
> referred everyone and their mother to their website,
> had my friends 
> at Yahoo! and Google put them at the top of the
> search lists for VW 
> parts and cars and spread the word about their great
> service. At this 
> point, I'm now out hundreds of dollars, have had my
> integrity 
> questioned, and I'm pretty pissed off.
> 	2) In everything I do, I have always said, if you
> don't have 
> integrity, you don't have anything. I've also always
> given everyone I 
> work with and do business with the benefit of the
> doubt, and frankly 
> having my integrity questioned REALLY jerks my
> chain. I can say with 
> a clear concience and with the backup of a repair
> guy at Wheels 
> America that these rims had the cracks before they
> were shipped and 
> there is NO way that anything Fed Ex could do would
> cause stress 
> cracks like this, especially seeing that the rims
> were shipped with 
> the tires deflated. (Oh yeah - your comment about
> the wheels being 
> sold AS IS also stated that they were in good
> condition which most 
> reasonable people would take to mean that the rims
> would hold air, 
> which one of them won't. The eBay ad said nothing
> about that.)
> 	So this brings me to the moral dilemma of the
> evening. In 
> that I work in Silicon Valley, and I have college
> roomates and 
> friends that work for Yahoo!, Google and eBay, With
> three phone calls 
> I can have Bad Boy Motorsports delisted from every
> search engine on 
> the web and have their eBay account shut down. Do I
> believe they 
> deserve it? Absolutely... am I going to do it? Well
> I almost damn 
> well did, but for once a movie did me good. I went
> to go see Changing 
> Lanes tonight, and despite the sap of the film, I
> was reminded of 
> something. What goes around comes around, and when
> you screw somebody 
> it catches up to you sooner or later. Yes, I could
> jack their 
> e-business, yes I can flame them on every VW and
> European car forum 
> on the web, but at the end of the day I'd rather
> know that I was 
> still a nice guy who didn't repay evil for evil and
> I'll leave it to 
> God to sort it out with Myron and Co. at Bad Boy
> Motorsports. If I'm 
> asked, will I tell people I got screwed by them?
> Absolutely, because 
> regardless of whether or not they did it
> intentionally or 
> unintentionally, the 'great quality products and
> excellent customer 
> service' were nonexistent. I got broken rims and
> unreturned phone 
> calls for three days, had my integrity questioned
> and ended up being 
> out $450 bucks. Having had this spread all over
> Scirocco.org, the 
> Corrado list and VW Vortex doesn't help them much
> either. They 
> probably would have been better off not replying to
> your email since 
> this is just getting them more and more bad
> publicity. So it goes on 
> record, I left a message for Myron at Bad Boy's
> number saying that I 
> was not going to have Yahoo, Google or eBay dump his
> website or his 
> account and I copied him on this email.
> 
> Going to bed before this pisses me off any more....
> 
> - B
> 
> 
> 
> 
> 
> 
> >Content-Type: text/html; charset="UTF-8"
> >Content-Language: en
> >
> >I forwarded Brian's letter to Bad Boy Motorsports
> and they sent a 
> >reply.  I'm posting it so we hear both sides of the
> story, make your 
> >own conclusions.  Here it is:
> >
> >"First and foremost I thank you for the email, and
> opportunity to 
> >make a short statement concerning Mr. Ben
> Patterson's complaint.
> >
> >As previously mentioned in your email, Bad Boy
> Motorsports is in the 
> >business of doing business. For as long as we've
> been in business, 
> >ethical practices have guided our dealings with
> both customers and 
> >employees.
> >
> >Items that are sold in store, or on eBay are
> thoroughly inspected 
> >prior to being sold. Therefore there are no
> surprises, to the 
> >customer or us. Items are also backed by a
> money-back guarantee up 
> >to 30 days if the item doesn't: perform well; meet
> the customer's 
> >expectations, or IS BROKEN. Regardless of whether
> or not it was sold 
> >AS-IS. The wheels in question were thoroughly
> inspected before being 
> >auctioned, and once more prior to being shipped.
> There were no 
> >cracks on these wheels. To my knowledge, there was
> a bit of wear 
> >around the edges of a couple, but was mentioned in
> the description.
> >
> >Our reason for not issuing a refund is more than
> just a time frame 
> >issue, but there being a possibility that the
> wheels could have been 
> >used within the 5 month period. They could've been
> mounted on the 
> >vehicle and then broken. One could have been
> switched with another. 
> >These are couple of things that were taken into
> consideration. We 
> >did not arrive at our conclusion lightly. When
> phoned by Ben, we 
> >didn't simply answer with " we are not
> responsible," but rather how 
> >he feels we should resolve his claim. We try to
> exhaust all avenues 
> >of recourse, in order to sustain the great customer
> service we have 
> >provided to many.
> >
> >I understand what you're saying about if the wheels
> were wrapped in 
> >plastic, and unmounted we should issue a refund. We
> also took that 
> >scenario into consideration. The wheels were not
> wrapped or sealed 
> >in plastic, but rather placed in a plastic bag. The
> rims also had 
> >tires already mounted on them. They only need to be
> pumped and 
> >placed on the vehicle. Had the tires been sealed,
> we could have 
> >quickly resolved the issue.
> >
> >The wheels could have been damaged in shipment.
> FedEx only allows a 
> >maximum of thirty days in order to file a claim.
> Bad Boy Motorsports 
> >has even made a variance in policy and procedure
> for returns up to 
> >90 days, but we are 5 months past shipment.
> >
> >Bad Boy Motorsports isn't out to "get" people,
> perform "faulty 
> >business practices" or the like. We understand that
> there 
=== message truncated ===


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