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Stealerships

  Start documenting everything, and communicate with VWOA in writing
with a complaint, and copy that dealer.  Explain your position to VWOA
and request them to send you to a reliable dealer.

  It will be a pain, but your car is not very useable at this time
anyways.

	Jean-Claude
	84 8v

JoshuaA.Conner@VerizonWireless.com a écrit :
> 
> They sell VW, BMW, Ferrari, Lotus, Mini, Aston Martin, Bentley and Porsche.
> All three VW stealerships in the area have they same policy of we break it u
> buy it.  What gives?
> Joshua C.
> 16V Red Rocc
> 
> -----Original Message-----
> From: Désinor Jean-Claude [mailto:desinor@sympatico.ca]
> Sent: Saturday, April 06, 2002 5:30 PM
> Cc: Scirocco
> Subject: Re: Stealerships
> 
>   Maybe they do not care about 14 year old VWs, but remember they do not
> replace unsafe components just to be nice, they do so to avoid
> liability.
> 
>   They probably will come down very hard on an uncooperative dealer.
> 
>   By the way, is this a VW/Audi dealer or just VW? I found VW/Audi
> dealers obnoxious. I even dropped one in favour of a VW/Porsche dealer
> at one point, because at least the VW/Porsche staff understands
> hardware.
> 
>         Jean-Claude
>         84 8v (gas tanks are *very* expensive!)
> 
> Mike VanAmburgh a écrit :
> >
> > Mention that this bad experience is making you think twice about your
> > soon to be new VW purchase (even tho you might not intend to do so).
> > VWoA doesn't care about 14 year old VWs, so mentioning this new VW
> > purchase might get them to take you more seriously.  I wouldn't let this
> > Stan guy get away with what he's trying to do.  Make sure VWoA knows and
> > that they are going to deal with him accordingly.
> >
> > Mike
> >
> > Chris wrote:
> > >
> > > Tell VWOA what Stan said.
> > > Tell VWOA that you have lost faith in the dealership and are afraid they
> > > will sabotage your car if they are compelled to replace the tank (and
> > > anything they break) and ask VWOA if you can take your car to an
> > > independent shop and have VWOA reimburse you.
> > > Tell VWOA that service managers like Stan make you very concerned about
> the
> > > validity of VW warranties.
> > > Tell VWOA that you got this suggestion while communicating with many
> other
> > > VW owners on the Internet.
> > > Dealers who refuse to carry out warranty work do a disservice to
> customers
> > > and the manufacturer.
> > >
> > > Chris
> > >
> > > At 09:20 PM 04/05/2002 -0500, JoshuaA.Conner@VerizonWireless.com wrote:
> > > >So i set my '88 16V up to have my gas tank replaced under factory
> recall.  i
> > > >had taken it to Midwestern Auto Group in Columbus Ohio to have the
> > > >inspection and replacement.  When i dropped it off there yesterday for
> the
> > > >actual work to be done i rec'v a call about an hour later stating they
> would
> > > >have to drop the axel.  They then tell me that since my car is so old
> they
> > > >might break some fuel and/or brake lines which i would have to pay for
> > > >completely, parts and labor!  i normally do all the work myself on my
> car
> > > >and in fact just replaced the brake fluid myself, as well as a whole
> new
> > > >exhaust system, so i am very intimate with the rear of my car (easy
> gutter
> > > >minds ;p).  i tried to negotiate any kind of price break before i let
> them
> > > >do the work with the service mgr Stan.  No dice.  He becomes upset
> because i
> > > >feel that if it ain't broke when i drop it off i ain't paying to have
> it
> > > >fixed.  He tells me he won't be liable for my car and any damages
> incurred
> > > >during the recall fix and to come pick up my car.  His techs are not
> > > >touching it he says.  I call VWOA and they regard damages incurred
> during
> > > >recall fixes workmanship issues and the dealers should be responsible.
> i
> > > >tell Stan this and he says the customer service reps at VWOA don't know
> what
> > > >they are talking about and he is not gonna do it.  I want to know is
> there
> > > >any reputable dealers in the central Ohio who are not looking for a
> sucker.
> > > >
> > > >TIA!
> > > >
> > > >
> > > >Joshua C.
> > > >'88 16V Red Rocc
> > > >
> > > >_______________________________________________
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> > > >Scirocco-l@scirocco.org
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> > >
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> >
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