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Uhaul pissing me off...
Ok, so I made a reservation with Uhaul weeks ago for an auto transport for
my 16v that I pick up tomorrow. I am in VA, picking it up in Long Island,
NY. A good 4-5 hour drive. So I call Uhaul tonight to get a finalization
of it. Actual conversation as tape-recorded by my size 20 brain:
"I don't have an auto transport here right now"
"But you'll have it tomorrow, right?"
"I can't guarantee what time it will be here."
"Wait. I am driving up there from VA, and you can't guarantee what time it
will be there? I won't be there until noon or 1pm. Will you have it by
then?"
"Like I said, I can't guarantee a time."
"So it could be, like, 5pm or 6pm until it gets there?!?"
"It's possible. I can't say..."
Can you believe this? This actually just happened (I am using the List as
my shrink 'force' here). So I finally called UHaul national center and was
on hold for about 5 minutes while she 'worked it out'. She says there'll be
one there tomorrow by noon. We'll see...
My thoughts here: be very careful when dealing with UHaul now. They have
become very aggressive on the phone for locking in reservations. I flat out
refused one a few months ago; I checked on the smallest truck and tow dolly
they had for NY to VA one-way. A whopping $350. She gave a big ol' speech
about how those dollies are so hard to reserve. I told her to get real; the
car I am buying only costs $1,000. Moron. And they obviously have a
problem with 'promising' things to consumers. For example, I was told if I
called back the day before the rental (today) that I'd be able to choose a
location in the Port Jefferson area where I could get the transport from.
That was a lie. Thankfully it's really close to the guy's house, but the
reps are quite good at selling false information.
Next time I am trying Penske or someone else. F#ck UHaul.
I will report back on Monday how this all went. Sorry for all the
bitchin'.... But, as you all know, I am pretty hyper about this 16v.
-PK
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