Re: Nuespeed from a business standpoint

[Eric L Ellis <elf16v@juno.com>]

I would like to thank Danny for these words. I believe them to be more to
the point than my original message. (i get so emotional sometimes) 

Their operators are QUITE rude! I noticed this when I worked in retail as
well. Not to mention the fact that I could get the same products from
Number One Parts Inc. (NOPI) for less. I understand that NOPI would buy
in bulk, whereas the store I worked in dealt on a special order status
only and stocked only a few after market parts but the shit pissed me
off. The guy we dealt with from NOPI said the same thing about NEUSPEED
and more. Rude staff, uneducated tech and staff, and the fact that you're
buying the name NEUSPEED which used to mean something (but costs too much
now) were but a few of his complaints.

Uneducated you ask? Why do they have part numbers or give sellers
customer numbers if they can't look them up without an act of God on
their side? AND THAT'S JUST THE ORDER TAKERS! Try to get tech info from
their one tech rep who apparently only works from 10:00 to 12:00 PST.
(they may have more than one but when you call during off hours they say,
"HE'll be in tomorrow from X to X'oclock if you'd like to try back then."
without attempting to answer your questions themselves.

I believe in most of their products for VW;s but hate dealing with them.
Thanks again to Danny. I think you can believe a man that admits he likes
the looks of a honda on a Scirocco list. I don't like it mind you, it
kinda looks like a shoe to me.

Eric
Good, bad....I'm the...well, you know the rest.


On Sun, 2 Apr 2000 14:56:57 EDT XXSpArCoXx@aol.com writes:
>     OK from my stand point Neuspeed is a somewhat smart company. They 
> are 
> smart in the fact that they branched out to other brands. Thats how 
> my 
> current shop got me to work for them. They used to be strictly Jeep 
> and 
> offroading. Thne one day my boss got the road racing bug and a 
> rabbit showed 
> up. Then a younger employee got a corrado to be diffrent from the 
> rest of the 
> race boys on the street. We all know how it goes after that. Now we 
> are 
> building turbo VR6's and dual throttle body motors for racing. Fun 
> stuff.
> 
>     Now unlike Neuspeed we still do our original stuff, jeeps. We 
> keep prices 
> low and competitive as well. Now since I carry ABD, Autotech, 
> Eurosport, 
> Neuspeed and almost everyother brand that makes anything for VW's I 
> have one 
> thing to say about Neuspeed. They have lost there touch. They are 
> anywhere 
> from 30 to 80 more expensive on suspension parts. 20 to 30 on 
> electrical and 
> lighting oh and sometimes hundreds more expensive for exhaust. Don't 
> even get 
> me started on that piece of junk they call an intake. Yes, I know 
> they 
> finally revamped it and its still over price piece of junk. 
> 
>     As for quality! Please. Eurosport has they same quality and in 
> many cases 
> better quality then Neuspeed and for much less. Right now I can't 
> even give 
> away Neuspeed products cause my cliental is finally become educated 
> enough to 
> notice things like. The Beru name on the Neuspeed wires and the same 
> name on 
> the Eurosport wire, which is much less. Thank good for little things 
> like 
> that that finally are tipping them off.
> 
>     Now you say they are forgetting the VW market. Yes, and no. When 
> I was at 
> SEMA I went to there booth as always and well there was almost no VW 
> products 
> there. Oh and no VW at the booth. But they had a nice little parts 
> hanger 
> s2000 Honda. I think thats what its called. Man the little 
> convertible is 
> sweet! Yes, I said it. That Honda cabby is so damn nice. Only a 
> turbo VR6 
> cabby would sway me away from that thing.  OK back to topic. Now you 
> look at 
> there new catalog and VW is all over. Yes, they do other vehicles 
> and thats 
> smart. Good for them. 
> 
>     Now the bad part is Me as a dealer can't stand them anymore. 
> They are 
> rude on the phone, its impossible to get any good tech or find out 
> what 
> materials are used for there product. Hell if you ever tried to get 
> a spring 
> rate from them its like pulling teeth. They have grown to much and 
> there 
> employees don't care or just don't really know what they are talking 
> about. 
> then there dealer program is awful for the same price I sell some 
> other 
> companies parts that has just as good quality and in many cases 
> better is 
> what neuspeeds horrible W/D program sells it to me for. 
> 
>     Now I know this sounds shitty but hey I have to make a profit. I 
> have 
> bills and a mouth to feed. I get s piece in for lets say 80 after 
> shipping is 
> involved. Then Neuspeed sells it for 95.99. Kids see this and demand 
> that 
> price, they see that price in the neuspeed direct ad. They don't 
> take into 
> account that they would have had to pay 15 dollars more for shipping 
> and COD 
> fee's if they were lucky. Now Neuspeed doesn't mind selling at that 
> price 
> cause hey they probably paid 20 to 30 bucks to have it made in bulk. 
> They 
> make a huge mark up either way. Now us shops trying to sell there 
> stuff get 
> fucked.
> 
>     Oh yes my point for this rant. Neuspeed hasn't forgotten the VW 
> comminute. They know they are there. They haven't forgotten the 
> Honda crowd 
> either. They forgotten the Auto enthusiast period. They forgot the 
> small 
> shops trying to sell there product. They forgot the racers. They 
> have turned 
> into a corporate machine. They forgot that the little people are the 

> ones who 
> use there parts and support them. They think we are uneducated kids 
> that will 
> take there products and smile. In many many many cases its true. Its 
> sad. 
> Thats why I stopped using most of there product and moved onto other 
> 
> companies who make the same and better products for less. 
> 
> Neuspeed will always be there though, who knows maybe they'll go 
> back to a 
> real grass roots level or maybe they will get smart and hire more 
> people so 
> it can be more of a one on one kind of business again. Hell when was 
> the last 
> time a customer called up Neuspeed and got to talk to the owner, Or 
> the 
> person who designed the product?
> 
> OK I need to wake up and get food later.
> I think I confused myself
> ~Danny~
> 88 16v

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