Re: [OT]Help!!! Problems with the Dealer

[John Lagnese <jlagnese@cybertours.com>]

Hey,
Have you talked to the owner? The owner is usually sensitive to service,
because that is a big selling point on new cars. Did you have some type of
written estimate from the other place with corrrect diagnosis? Next step is
to go to the BMW area service rep. The number should be in the owner's
manual.
Good luck,
John


Mark Peele wrote:

> > MY gal had the A/C on her 87 325 inspected by the
> > dealer to find the
> > source of the problem
> >
> > after inspection they quoted her $1000 to fix the
> > line leak and condensor > we decided to go with the dealer after all
> they are > BMW certified mech.
> > and we had great experience with them before
> >
> > $1000 and a day later... the compressor broke down
> > BIG TIME...  rattling > and shit....
> >
> > called the dealer and told them about the problem.
> >
> > they said that it was not their fault and refused to
> > entertain us.
> >
> > I think that it was their negligence for not
> > diagnosing the problem
> > properly...
> >
> > I felt that they should at least fix the problem for
> > free or refund us for
> > the repair...  am I being reasonable????
> >
> > I am thinking of going to the small claims court or
> > Better Business
> > Bureau?
> >
> > What do you guys think my discourse should be?
>
> ====Drive the 325 through the showroom, making sure that you bounce off
> as many of the Z3 cars as you can. Then, when you get out of the
> slammer, buy her a Scirocco :-)
>
> ===
> Mark Peele
> 1981 Scirocco, 1982 Scirocco, 1987 Golf GT
> Then there's Kristen's '78 Scirocco
> http://home.t-online.de/home/Scirocco2/mark.htm
> Direct Mail: SCIROCCO_GTX@YAHOO.COM
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