I'm shocked

["Lisa & Rick" <hugacub@whidbey.net>]

Last week (Tues) I picked up my Rock at the dealer after they 
installed my new clutch (and seals) and was delighted that I could 
zip around again.  Sure I was $400 lighter in the wallet, but a 
blizzard forced me to take it to them and have them install my parts 
that I got from list-member Mark.

On my way home from work yesterday I thought I felt something a 
little funny, like a wee bit of a slip from my shiny new clutch.  As 
I sat waiting for a ferry (that's a boat guys) I smelled a faint 
smell of gear oil.  I was hoping it was coming from one of the other 
vehicles waiting for the ferry.  

As I pulled off the ferry and headed up a fairly steep hill, I 
punched it where the speed limit goes up, like I always do.  I love 
to take a bunch of cars by surprise before the road cuts down to one 
lane.  There it was a gain.....a momentary slip of the clutch.  Now I 
knew there was something wrong.  I was still smelling gear oil, so I 
knew that the odor was indeed from my car.  When I got home and 
parked it, the odor was intense and I looked under the tranny to find 
a small pool of gear oil.  Now I'm really pissed !

I wrote a note for the dealer noting that they had installed the new 
trans seals with the clutch and dropped my little rocket at the 
dealer.  I was fearing the worst after reading the horror stories 
about VW dealers on usenet.  I figured since I supplied the parts 
(genuine VW) they would try to tell me it was a defective seal and 
want to charge me again.  I was ready to assume the position.....
and fight like hell.

The the service manager called me at work, and the sweat starting 
forming on my brow.  He said "Rick, we checked your car and we 
screwed up putting the trans seal in.  We ordered a new one, but it 
won't be here till Monday.  We're replacing the seal and the clutch 
disc for you.  Drop by , I have a Passat you can use till we get your 
car done.  I apologize for the mistake."

I was shocked !!!  They actually did exactly what I wanted, but never 
thought they would.  A VW dealer doing the right thing !  How 
uncommon :)  Just thought you'd like to hear a good story about a VW 
dealer for once.  Anyone can make a mistake, but at least Whidbey 
Island Volkswagen/Mazda is one dealer that is actually honest !

Rick    hugacub@whidbey.net
85 Scirocco 8V  Wolfsburg
Oak Harbor, WA
(On Whidbey Island in the Puget Sound)
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